Stoke Park waves the gold flag for England
Stoke Park Country Club & Spa was one of just two English golf clubs to be awarded the ‘members club' top honour for customer service at the prestigious annual 59club golf awards.
The five-star venue was awarded a ‘gold flag' for its consistently exceptional standard of customer service performance throughout 2017.
59club is one of Europe's foremost service benchmarking organisations, and the awards evening recognises its top performing clients and their staff across all business elements – sales, service, operations, retail, golf course, food and beverage, and management – based on the scores received as part of the benchmarking process.
Audits include a series of mystery test calls and visits from 59club testers, who evaluate the experience afforded to both visiting golfers and prospective members, in accordance with 59club's criteria.
Collecting the award, Stoke Park's director of golf, Stuart Collier, said: "This is not the first time I have stepped up at this annual ceremony to collect an award for our team, but I get prouder every time. To maintain such a high level of customer service, though every element of our customer ‘journey', is a tremendous achievement by all concerned and we thank them all for their hard work and dedication.
"There will be no dropping off of standards either. I'm looking forward to being here next year as well," he smiled.
Recently voted the number one golf resort in England, in the inaugural Golf World ‘Top 100 Resorts in UK & Ireland' ranking, the historic Stoke Park – one of just two five-AA Red Star golf clubs in England – boasts 27 Harry Colt-designed holes and a thriving golf club with around 850 members. Its numerous facilities include a state-of-the-art health club, spa and pool, 13 tennis courts, and three restaurants and bars, including the three AA rosette fine dining Humphry's.
Set within 300 acres of mid-19th century Lancelot ‘Capability' Brown-landscaped parkland, in Stoke Poges, Bucks, Stoke Park is only 35 minutes from London and seven miles from Heathrow Airport.
The historic land on which it stands is recorded in the Domesday Book of 1086 and the celebrated course played host to the PGA Matchplay in 1910 and, even more famously, the golf match between Sean Connery's James Bond and Auric Goldfinger, in the 1964 film, Goldfinger.
Latest
-
Equipment
Miura targets wider market with hollow-bodied IC-602 irons
Miura are out to build on their existing market with new clubs that cast a slightly wider net in terms of player quality.
-
Videos
WATCH: Young woman steps up confidently to drive – and loses club behind her
Golf’s influencer girls can make it look easy.
-
Equipment
Pros give their verdict on Callaway Chrome Tour and Chrome Tour X balls
Callaway staffers have now had a good period of time to get used to their new ball offerings, the Chrome Tour and Chrome Tour X.
-
Videos
WATCH: 7 times the pros horribly fluffed their shots like the rest of us
Just when you think you have it all figured out.
-
Equipment
Collin Morikawa switches his putter again – and marvels at ‘incredible’ results
Collin Morikawa isn’t a professional who changes clubs lightly but he also isn’t averse to moving with the times.
-
Videos
WATCH: Kid pulls off unbelievable flop shot over his dad’s head
The flop shot is all about getting up and down with precision and this kid has it all.
-
Equipment
The clubs that helped Peter Malnati end his title drought at the Valspar Championship
Titleist staffer Peter Malnati ended his long wait for another championship at Innisbrookâs Copperhead Course.
-
Videos
WATCH: Amateur golfer takes hacking to a new level – leaving crowd in fits of laughter
Hackers are going to hack.