Golf Resorts receive customer service accolades
Seven QHotels’ golf resorts – managed by Redefine|BDL Hotels (RBH), the UK’s leading hotel management company – have received prestigious BDRC VenueVerdict accreditations following glowing 2017 customer service feedback.
BDRC Continental is the UK’s largest independent research consultancy and BDRC VenueVerdict accreditations – the only meetings accreditation programme driven solely by the voice of the customer – are based entirely on genuine, verified customer feedback, reflecting the cream of the nation’s meetings providers. The scores were generated following event feedback from meeting bookers and event hosts.
The resorts to have achieved BDRC Gold Standard Accreditations over the course of 2017 were Belton Woods, Dunston Hall, Hellidon Lakes Golf and Spa Hotel, Mottram Hall, Telford Hotel and Golf Resort, and the Westerwood Hotel and Golf Resort, while Forest Pines and Golf Resort received a commendation.
Fifteen other RBH hotels were also recognised, and Rob Ledson, group director of sales at RBH, said: “Our hotels have produced exceptional VenueVerdict scores in recent years, with new accreditations to celebrate every year.
“We’re delighted to see our teams’ hard work and commitment to providing outstanding service and facilities for meetings and events clients has once again paid off and that we have so many delighted customers.”
As the largest golf resort operator in the UK, Redefine|BDL Hotels manages 10 championship and tournament golf courses across the UK, hosting events from the European Tour, European Seniors Tour, Ladies European Tour and the PGA.
Latest
-
PGA TourCollin Morikawa throws away big lead as Viktor Hovland wins Hero World Challenge
Hovland began the day six shots off the pace but carded a closing 66 at Albany to secure his third title of the season.
-
NewsRory McIlroy: Players want to know where they stand amid golf’s power struggle
The Northern Irishman was speaking ahead of the Hero World Challenge in the Bahamas.
-
NewsTiger Woods says he is ‘lucky to be alive’ after crash but has ‘long way to go’
The 45-year-old 15-time major winner was in pain throughout as he addressed his first press conference since February’s crash.
-
NewsTiger Woods rules out full-time return to golf after serious car crash
The 45-year-old required surgery on open fractures to his lower right leg after the single-vehicle accident in February.
-
The MastersLee Elder, the first black player to compete in the Masters, dies aged 87
Elder joined Jack Nicklaus and Gary Player as an honorary starter at Augusta National just over seven months ago.
-
Solheim CupSuzann Pettersen lands ‘dream’ job as Solheim Cup captain
The Norwegian will be going for a hat-trick of Europe wins after taking over from Catriona Matthew.
-
Ryder CupLee Westwood rules himself out of contention for 2023 Ryder Cup captaincy
Westwood says he cannot commit fully to the role while he is still competitive as a player.
-
European TourCollin Morikawa wins Race to Dubai as Rory McIlroy’s frustrations boil over
The Northern Irishman appeared to rip his shirt open in the recording area behind the 18th green.
-
NewsTiger Woods shares footage of him hitting balls as rehab continues
Woods was injured in a car accident in February.
-
